Shipping policy

SHIPPING POLICY 📦

Processing & Production Time 🖨️

At Arte de JAM, every product is custom-printed on demand specifically for you upon ordering. Because we do not mass-produce our products, every piece undergoes a detailed production and quality check before shipping. Standard printing and fulfillment time typically takes 2 to 5 business days (excluding weekends and holidays).

Shipping Destinations & Estimated Delivery Times 🚚

We currently fulfill and ship orders exclusively to customers located in the United States and Canada through our print-on-demand fulfillment facilities in North America. Once your order finishes production, estimated delivery times are as follows:

  • United States & Canada: 5 to 8 business days after fulfillment.

Please note that total delivery time equals production time plus shipping transit time.

Order Tracking & Shipping Rates 🏷️

Shipping rates are calculated at checkout based on the package destination and weight. As soon as your order is packaged and dispatched via a shipping carrier (such as USPS, FedEx, DHL, or Canada Post), you will receive an automated email containing your tracking number so you can follow your package in real time.

Address Accuracy & Delivery Issues ⚠️

Please double-check that your shipping address is accurate and complete prior to completing checkout. Arte de JAM is not responsible for delayed, lost, or returned packages resulting from invalid or incomplete addresses provided during purchase. If a package is returned to our fulfillment facility due to an address error, the customer will be responsible for reshipment costs.

Customs & Import Fees (Canada) 🍁

Orders shipped to Canada may occasionally be subject to local import duties, taxes, or customs clearance fees imposed by Canadian border regulations. Any additional customs charges incurred upon delivery are the responsibility of the recipient.

Packages Lost in Transit 🔍

If your tracking status shows that your package has been delivered but you have not received it, please check with household members or local delivery carriers first. If a package is confirmed lost in transit by the carrier, please contact us within 30 days of the estimated delivery date at artedejam@gmail.com so we can coordinate a free replacement.

Contact Information ✉️

If you have any questions or require support regarding your order or shipment tracking, please contact us directly at artedejam@gmail.com.